Refund Policy
Last updated: 20 September 2026
My Shaker Flow is operated by My Flow Limited, registered in England and Wales (company no. 17289976) ("we", "us"). Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles all customer service enquiries relating to payments and refunds.
Your 14-day refund window
You may request a full refund within 14 days of any purchase — a Pro subscription payment or the one-off bespoke AI cocktail — for any reason. Approved refunds are returned to the original payment method, normally within 5–10 business days.
Free trial
Every account gets a 7-day free trial with full access before any payment is taken. If you cancel during the trial you are not charged at all.
Subscriptions
- Pro renews automatically each month or each year until you cancel.
- You can cancel at any time; access continues to the end of the paid period.
- A renewal payment can be refunded in full if you contact us within 14 days of that renewal.
Bespoke AI cocktail (£4.99)
This is a one-off purchase that generates a custom recipe, artwork, gift page and certificate. If you are unhappy with the result, tell us within 14 days and we will refund it in full — you do not need to return anything.
Purchases made in the iPhone app
Purchases made inside the iOS app are processed by Apple. Refunds for those purchases are handled by Apple through reportaproblem.apple.com, under Apple's own terms.
How to request a refund
Email hello@myshakerflow.app with the email address used at checkout and the date of the payment, or contact Paddle directly at paddle.net. We aim to answer within 2 business days.